Our tours are all about quality, fun and following Australia’s national teams in amazing destinations, but we still need to include the usual ‘legal stuff’ so our obligations to you are clear.
GREEN & GOLD ARMY PTY LTD- BOOKING CONDITIONS FOR 2026 FIFA WORLD CUP
“You” and “Your” means all persons named in a booking (including anyone who is added or substituted at a later date). “We”, “us”, “our”, “Green & Gold Army” and “GGA” means Green & Gold Army Pty Ltd.
BOOKINGS
A booking request is accepted when we issue a written booking confirmation and you have paid your deposit. It is at this point that a contract between us and you comes into existence subject to these Booking Conditions. We reserve the right to decline any booking at our discretion. No employee of ours other than a director has the authority to vary or omit any of these Booking Conditions or to promise any discount or refund.
SERVICES
We commence providing services to you as soon as we accept your booking. This includes (often significant) work undertaken prior to travel to arrange and coordinate the delivery of your travel arrangements. You also receive the benefit of work we undertake in anticipation of bookings. The services we provide to you are limited to (a) the arrangement and coordination of delivery of your travel arrangements; and (b) the delivery of travel arrangements which we directly control, own or operate.
PRICES, PAYMENTS, VARIATIONS ETC
Prices
Prices stated are in Australian Dollars ($AUD) and are current at the time of publication. The most up to date pricing is available on our website. The price includes accommodation, transportation and other inclusions as per the published Package Inclusions.
Note that from 8 December and following the FIFA Match Draw, prices include the previously identified ‘Premium Host City’ supplement of $75 per person per night of stay in a premium host city. The supplement totalled $600 per person or $1200 for those in their own room.
Match tickets are not an inclusion and you are required to source them independently (see Tickets & Ticket Guarantee provision below).
The Internal Travel Supplement for the 18 Night Tour is not a package inclusion and is an additional purchase (see Internal Travel Supplement provision below).
Day Tours are not a package inclusion and will be available for purchase as optional add-ons following finalisation of the tour itinerary.
International and domestic airfares and airport/hotel transfers are not included unless specifically stated. Costs associated with passports, visas, vaccinations, insurance, meals (other than those stipulated), emergency evacuation costs, gratuities, and all items of a personal nature are not included.
Variations
We reserve the right to vary the cost of your travel arrangements prior to commencement for circumstances beyond our control such as the imposition of fuel surcharges or new or amended Government charges.
We also reserve the right to vary the cost of your travel arrangements due to currency fluctuations. However, we will not vary the cost for currency fluctuations once full payment has been received by us and we will absorb the first 2% of any negative currency fluctuation.
Deposit
A $1,000 per person deposit is required to confirm your booking. The deposit is non-refundable other than where we cancel your travel arrangements for reasons other than Force Majeure (see below).
Please note that we may not hold any services for you until we receive payment of your deposit, meaning that services may become unavailable or prices may increase, in which case you will be responsible for paying the increased price, and we will not be responsible if services become unavailable.
Other Payments
Tour Package Instalments
Instalment payments for your tour package (in addition to the deposit) are required in accordance with the following schedule:
| Date | 14 Night Tour | 18 Night Tour |
| 1 March 2026 | $7,000 | $9,000 |
| 1 April 2026 | Balance | Balance |
Internal Travel Supplement
The price for the Internal Travel Supplement is payable within 14 days after we communicate the relevant price (see Internal Travel Supplement provision below).
International Group Flights & Other Services
The price for International Group Flights is payable in full upon booking. The price for any other services – for example day tours and pre/post accommodation is payable upon booking.
Method of Payment
You agree that all debit or credit card payments are subject to a 1.7% processing fee which represents the costs we incur to process card payments.
If you do not wish to pay by credit or debit card, then we can accept transfers of Australian dollars into our bank account without fees. If you would like to pay by cash transfer, then please email your request to make a booking or a payment instalment by cash transfer and will issue you with an invoice including our bank account details. You must include your Booking Reference number as the reference when making payments by bank transfer.
Failure to Make Payment
If you fail to make payment by the due date, we will remind you to make payment. In addition to the payment, you will also be responsible for any costs imposed on us by suppliers resulting from late payment. If we do not receive payment within 7 days after the reminder, you will be deemed to have cancelled your booking.
CANCELLATIONS
Cancellation by You
Because services related to major football tournaments are in extremely high demand, all payments are non-refundable. However you may substitute passenger names up until ninety (90) days prior to the commencement of your tour for a processing fee of $100 per person. We strongly encourage you to take out travel insurance with cancellation protection as soon as you have paid your deposit. You agree that this provision is reasonable and is required to protect our legitimate business interests.
Force Majeure
In these Booking Conditions, the term Force Majeure means an event or events beyond our control and which we could not have reasonably prevented, and includes but is not limited to: (a) the 2026 FIFA World Cup being cancelled or rescheduled for any reason; (b) Australia’s participation in the 2026 FIFA World Cup being withdrawn or cancelled; (c) the host destination(s) for the tournament / fixture being changed in a material manner (d) natural disasters (including not limited to flooding, fire, earthquake, landslide, volcanic eruption), adverse weather conditions (including hurricane or cyclone), high or low water levels; (e) war, armed conflict, industrial dispute, civil strife, terrorist activity or the threat of such acts; (f) epidemic, pandemic; (g) any new or change in law, order, decree, rule or regulation of any government authority (the events in (g) being “Government Restrictions”)).
Force Majeure (including Fixture / Tournament cancellation or rescheduling) – Prior to travel
If:
- the events in (a) – (c) of the definition of Force Majeure occur, then:
- you may cancel your travel arrangements; or
- we may cancel or propose rescheduling your travel arrangements, but rescheduling will only proceed with your agreement;
- in our reasonable opinion we (either directly or through our employees, contractors, suppliers or agents) consider that your travel arrangements cannot safely, lawfully or reasonably proceed materially in the manner foreseen at the time of booking due to a Force Majeure event, then we may cancel them;
- you are unable to reasonably make use of your travel arrangements due to Government Restrictions (for example due to border closures), then you may cancel them.
If your travel arrangements are cancelled, neither of us will have any claim for damages against the other for damages in respect of the cancelled arrangements. However, we will refund payments attributable to the cancelled travel arrangements less: (a) unrecoverable third-party costs and other expenses incurred or payable by us for the cancelled travel arrangements; (b) a reasonable allowance for overheads incurred by us in relation to the cancelled arrangements; and (c) fair compensation for work undertaken by us for the cancelled travel arrangements and the administration of any refund (not exceeding 15% of the booking value).
Force Majeure – During travel
If due to Force Majeure we cancel travel arrangements after your tour has commenced, we will provide you with a refund of recovered third party costs plus any third party costs we don’t incur for cancelled travel arrangements only.
Other Cancellation by Us
If we cancel your travel arrangements for reasons other than Force Majeure, you will be offered (at your election) a refund of all funds paid, or the offer of a tour of substantially equal quality if appropriate.
General
We will not be responsible to you for any other expenses or loss you incur (for example flights, travel insurance etc) if your travel arrangements are rescheduled or cancelled whether or not due to Force Majeure.
AMENDMENTS
Amendments by You
We will endeavour to accommodate amendments and additional requests. You acknowledge that these may not be possible to fulfil. An amendment fee of $100 will be levied to cover communication and administration costs for any changes to bookings. You will also be required to pay any additional costs charged by suppliers.
Amendments by Us
Prior to travel
You acknowledge that given the nature of football tournaments and associated service demands, it may be necessary for GGA to vary the tour itinerary (including cities visited / duration of stay in particular cities). If we become aware of any significant changes to your itinerary or its inclusions that materially detract from the overall value of the trip (where we determine it can still proceed), then we will notify you within a reasonable time and refund you an amount attributable to any reduction in value determined by us acting reasonably.
During travel
You acknowledge that the itinerary, modes of transport, accommodation and/or the trip’s inclusions may need to change during your trip due to local circumstances beyond our reasonable control, including road conditions, poor weather, changes in transport schedules, and/or vehicle breakdowns. You agree that we have the right to pass on any reasonable costs we incur for alternative arrangements we put in place for your benefit in these circumstances.
General
To the fullest extent permitted by law:
- we will not be responsible for any omissions or modifications to the itinerary or the inclusions due to Force Majeure or other circumstances beyond our control happening after we have accepted your booking. This includes any loss of enjoyment or distress caused by omissions or modifications;
- if you are entitled to any compensation for any modifications or omissions, then you agree it will be reduced by the value of any alternative services we provide which you accept; and
- we will not be responsible to you for any other expenses or loss you incur resulting from any amendment or change to the itinerary or its inclusions.
INTERNATIONAL FLIGHTS
International flights are not included in any tour but may be made available for purchase an add-on. If you purchase international flights from GGA, then you acknowledge that you will be subject to the carrier’s conditions of carriage, which are incorporated into these Booking Conditions by reference. You also acknowledge that GGA may change your nominated carrier prior to travel and this will be deemed a minor change and you will have no claims against GGA in this regard.
It is your responsibility to arrange international flights to meet the commencement and conclusion if you don’t purchase them through us.
Please note that airport transfers at the commencement and conclusion of your tour are only provided if you book group international flights with us.
INTERCITY TRANSPORT SUPPLEMENT
The 14 Night Tour price includes all intercity transport: (a) coach transfers from Vancouver to Whistler; (b) coach transfer from Whistler to Seattle; (c) flight from Seattle to Los Angeles; (d) coach transfer from Los Angeles to San Francisco.
The 18 Night Tour price (from 16 March 2026) includes all intercity transport for the 14 Night Tour plus the following services: (a) Los Angeles to Vancouver; and (b) San Francisco to Las Vegas.
Air travel components will be provided subject to the applicable carrier’s conditions of carriage.
TICKETS & REFUND PROMISE
Match tickets are not included in your package. You are responsible for securing your own match tickets via FIFA or other authorised channels. However, we offer a limited Match Ticket Refund Promise:
If, despite making reasonable and timely efforts, you are unable to secure tickets to all Socceroos’ Group Stage matches through FIFA’s or Football Australia’s official ticketing process (including any resale phases or dynamic pricing offers), and we are also unable to facilitate the offer of tickets for you via our support services (such as introducing you to other Australian fans who are no longer able to attend), by 24 March 2026, then you may elect to cancel your booking and receive a full refund of the ground portion of your travel package.
This Ticket Guarantee is subject to the following conditions:
- You must provide satisfactory evidence that you made genuine and timely attempts to obtain tickets (and that tickets to Socceroos Group Stage matches were not reasonably available to you), including by:
- submitting an application in FIFA ticket ballots relevant to Australians;
- attempting to purchase tickets during any FIFA first-come, first-served sales phase (including phases involving dynamic pricing);
- purchasing tickets via the FIFA resale platform when available – you must monitor this platform regularly and diligently, including without limitation when GGA notifies you of availability, and act promptly to secure tickets when they are listed; and
- applying for tickets through any official ticketing process made available by Football Australia, including obtaining any Football Australia membership required to make the application.
- This guarantee does not apply if match tickets were reasonably available to you via FIFA, Football Australia or via our support services and you elected not to purchase them.
- The refund only applies to the ground portion of your travel package and excludes flights, insurance, visa costs, and any other third-party expenses you may have incurred.
- You must notify us in writing of your intention to cancel under this guarantee by 31 March 2026, otherwise this guarantee lapses.
HEALTH & FITNESS
It is your responsibility to ensure that you have a suitable level of health and fitness to undertake the trip of your choice. If you have doubts about your ability to undertake the trip, please contact us to discuss your circumstances prior to making a booking request.
Existing Medical Conditions
If you have a medical condition which may reasonably be expected to increase your risk of needing medical attention, or which may materially affect the usual conduct of the trip, then you must advise us prior to or at the time you make your booking request.
We may request you to provide an assessment of your medical condition from a qualified medical practitioner. If the assessment indicates that you are not fit to travel or will require special assistance which we cannot reasonably provide, then we may cancel your booking. Provided you notified us of your medical condition prior to or at the time you made your booking request, we will provide you with a full refund of payments made.
If you fail to provide a medical assessment within a reasonable time, then this will be considered a cancellation by you and cancellation fees and charges will apply (See ‘Cancellation By You’ section above).
New Medical Conditions
You must advise us of any new or changed medical conditions which may reasonably be expected to increase your risk of needing medical attention, or which may materially affect the usual conduct of the trip.
We may request you to provide an assessment of your medical condition from a qualified medical practitioner. If the assessment indicates that you will require special assistance which we cannot reasonably provide or if you fail to provide a medical assessment within a reasonable time, then this will be considered a cancellation by you and cancellation fees and charges will apply (See ‘Cancellation By You’ section above).
Non-Disclosed Medical Conditions
If any non-disclosed medical conditions mean that you will require special assistance which we cannot reasonably provide or if we determine that your participation may affect your safety or the safety of our personnel or other guests, then we acting reasonably may exclude you from the trip. This will be considered a cancellation by you and cancellation fees and charges will apply (See ‘Cancellation By You’ section above).
SPECIAL HOST ATTENDANCE
We will endeavour to ensure the attendance of any specifically-named host (for example, former Socceroos and media personalities) on the tour. However circumstances beyond our control may prevent their attendance including illness, travel disruption, or personal commitments. In the event that a named host cancels or is unable to attend, we will endeavour to arrange a suitable replacement host. Our liability in this circumstance is limited to using reasonable endeavours to arrange a replacement host.
BEFORE TRAVEL
Assigned Hotels, Final Itinerary & Specific Travel Documentation
You will be advised of your allocated ‘Follow Australia’ hotels no later than 30 days prior to the commencement of the tour. The Final Itinerary (including timings for events and transportation) and personalised ‘Travel Detail Documentation’ (for example assigned bus numbers for transportation) will be sent to you by email no later than 30 days prior to the commencement of the tour.
Correct Legal Names
For security reasons, airlines and our overseas suppliers require names to be given exactly as stated in your passport. If you do not advise the correct information and we have to re-issue airline tickets or other documentation, then you will be responsible for any fees charged (such as airline cancellation charges or re-issue fees) in addition to our own reasonable administration fees.
Passports, Visas & Vaccinations
It is a requirement that you hold a valid passport and any required visas or entry documentation for your trip – including an ESTA for entry into the United States. It is your responsibility to ensure that you are in possession of the necessary documentation to comply with the laws and regulations of the countries to be visited. It is your responsibility to obtain vaccinations and preventative medicines as may be required for the duration of the trip. Any information provided by us is given in good faith and you must independently verify it.
Travel Insurance
It is a condition of your booking that you are insured for the duration of your trip. We recommend comprehensive travel insurance to cover cancellation, medical requirements, luggage, repatriations and additional expenses. At a minimum, the policy is required to cover medical requirements including medical evacuations / repatriations. The choice of insurer is yours. We strongly suggest you purchase insurance at the time you pay your deposit. This is because cancellation fees and charges are payable from that time.
Dietary Requirements
Special dietary requests are required to be notified to us at the time of booking. We will endeavour to communicate your requirements to relevant suppliers. However, we cannot guarantee requests will be met by suppliers. It is your responsibility to check that meals and beverages do not contain any allergens. To the fullest extent permitted by law, we expressly disclaim any liability for meals or beverages that contain allergens.
DURING TRAVEL
Medical Assistance
You acknowledge that there may be occasions where you require first aid due to an accident, illness, injury or other health condition. You consent to our (and our suppliers’) personnel providing you with first aid on the basis that: (a) they are not qualified medical professionals; (b) we make no warranties and expressly disclaim all warranties regarding the standard of care that may be provided; and (c) to the fullest extent permitted by law we will not be liable (and neither will our personnel) for any care given or omitted. If you are unable to do so yourself, you consent to us seeking and securing any medical treatment that we reasonably consider you require. This may include attendance or evacuation by air. You agree to reimburse us for any costs we incur in seeking medical treatment or evacuation on your behalf.
Behaviour
You must follow the reasonable directions of our (and our suppliers’) personnel. If you act in a manner that unreasonably threatens the safety of yourself or others (including our (or our suppliers’) personnel, other guests on the tour, or third parties) or significantly disrupts their enjoyment, our representatives may, acting reasonably, require that you leave the tour. You will not be entitled to any refund for unused services and you will be responsible for any additional costs you incur.
Seatbelts
Where a vehicle, vessel or aircraft is equipped with seatbelts, you must always wear your seatbelt when in motion. To the fullest extent permitted by law, our liability to you for any personal injury, death or other damages or claims arising from an accident or incident involving a vehicle, vessel or aircraft you are travelling on will be limited or excluded to the extent your failure to wear a supplied seatbelt contributed to or caused your injury or death.
Unused services
No refunds will be made for any travel arrangements not utilised, whether by choice or because of late arrival or early departure. This includes the failure of transport to operate according to schedule, which we disclaim responsibility for.
Damages to Property
If you cause any damage to property, then you agree that you will be responsible for this damage and agree to indemnify us for any claims made against us in connection with this damage.
Other Independent Services
We are not responsible for any additional activities or excursions which are not included in the booked itinerary or which we sell as agent for the principal operator. Any advice or recommendation made by a guide or local representative does not make us responsible for delivery.
SOLO TRAVELLER MATCH
We offer a matching service for solo travellers who are willing to share twin accommodation, saving on single supplements. Only travellers of the same sex will be matched. There are no guarantees that a match will be possible and we do not warrant the suitability or characteristics of any persons we match. Please note that a person we match you with is not responsible to provide any assistance to you.
TRIPLE ROOMS
Triple Room accommodation may consist of two standard beds plus a rollaway or sofa bed. The configuration and comfort level of rollaway or additional bedding can vary by hotel and may not be equivalent to a standard bed.
ACCEPTANCE OF RISK
You acknowledge that travel involves personal risks which may be greater than those present in your everyday life. This could be as a result of the adventurous nature of your trip or the visiting of destinations which present geographical, political or cultural risks and dangers.
You should consult guidance issued by the Department of Foreign Affairs and Trade (DFAT) applicable to the destinations within your itinerary. You acknowledge that your choice to travel is made having had the benefit of DFAT guidance, and you accept any additional personal risks associated with your travel. To the fullest extent permitted by law, we disclaim any liability for these risks.
RESPONSIBILITY
Services supplied by independent suppliers
Where a third party over whom we have no direct control (Independent Supplier) is the supplier of travel arrangements that form part of your trip, you acknowledge that our obligations to you are limited to taking reasonable steps to select a reputable Independent Supplier and arranging for them to provide those travel arrangements to you. Independent Suppliers over whom we have no direct control could include but are not limited to airlines, railway and cruise operators, hoteliers, independent transport companies (i.e., vehicles not operated by us), attraction and venue operators and common carriers.
To the fullest extent permitted by law, we will not be responsible to you for any loss, damage, personal injury or delay attributable to the actions or omissions of an Independent Supplier and not caused by our negligence. Any claims you have in this regard must be made against the Independent Supplier.
Services we directly supply
To the extent only that we are the principal supplier to you of travel arrangements or other services which we own, operate or control, then we will provide those travel arrangements and services with reasonable skill and care.
We will only be responsible for our employees in the course of their employment, and for our agents and contractors (where we have direct control over them) if they were carrying out the work we had asked them to do.
We will not be responsible for any loss, damage, claim or expense caused by the acts or omissions of yourself, of any other third party not connected with the provision of the travel arrangements or services, or due to an event of Force Majeure.
Recreational services
If we supply any recreational services to you, then to the maximum extent permitted by law we exclude any liability for death, physical injury or mental injury or any other liability referred to in section 139A(3) of the Competition and Consumer Act 2010 (Cth) resulting from our failure to comply with a guarantee that applies under Subdivision B of Division 1 of Part 3-2 of the Australian Consumer Law.
This exclusion does not apply to significant personal injury caused by our reckless conduct.
Recreational services means services that consist of participation in the activities referred to in Section 139A of the Competition and Consumer Act 2010 (Cth), being participation in:
(a) a sporting activity or similar leisure time pursuit; or
(b) any other activity that:
(i) involves a significant degree of physical exertion or physical risk; and
(ii) is undertaken for the purposes of recreation, enjoyment or leisure.
General liability limitation
We do not guarantee the tour schedule. We will not be responsible for any loss or additional expenses you incur for any missed connections/services attributable to delays.
You acknowledge that travel arrangements or services which comply with local laws and regulations will be deemed to have been properly performed, even if this would not be considered the case in Australia.
Australian Consumer Law and corresponding legislation in State jurisdictions in certain circumstances imply mandatory guarantees into consumer contracts (“Consumer Guarantees”). These Booking Conditions do not exclude or limit the application of the Consumer Guarantees other than to the extent they can be excluded or limited, in which case we limit or exclude the Consumer Guarantees to the fullest extent possible. Other than the Consumer Guarantees, we disclaim all warranties and guarantees.
To the fullest extent permitted by law, our maximum liability to you under these Booking Conditions, in tort (including negligence) or at law is limited to arranging for the travel arrangements to be resupplied or payment of the cost of having them resupplied.
COMPLAINTS
In the event of a problem with any aspect of your travel arrangements you must tell us or make our representative or our local supplier aware of such problems as soon as possible. This is so we or our suppliers have had the opportunity to put things right on the ground.
If you notify us of a problem during travel and we haven’t resolved it to your satisfaction, please follow this up in writing within 30 days from the end of your travel arrangements. This is so we have the opportunity to pursue the claim with our own suppliers (if relevant).
If you fail to follow this procedure, this may limit your rights to make a claim.
DEEMED ACCEPTANCE
If you place a booking on behalf of another party, you represent and warrant us that you are duly authorised to provide the agreement and consent of the other party to be bound by these Booking Conditions. You agree that you will be responsible for any loss or damage we incur if this is not the case.
IMAGE RELEASE
We may take photographs or make recordings of you and your activities that identify you during your trip. We reserve the right to use any images and/or recordings for promotional and marketing purposes in any medium. You consent to this use and acknowledge you will not be entitled to any payment or other compensation. If you do not consent to the use of your image or likeness, please advise us as least 21 days prior to the commencement of your trip.
GENERAL
The contract between Green & Gold Army Pty Ltd trading as Green & Gold Army and you is governed by the laws of the State of Victoria. Any disputes shall be dealt with by a court with the appropriate jurisdiction in Victoria.
If any provision of these Booking Conditions is found to be unenforceable, then to the extent possible it will be severed without affecting the remaining provisions.
Any personal information you provide to us will be collected, stored, used, protected and shared in accordance with Australian Privacy Principles, and our Privacy Policy.
Updated 19 March 2026